1. Before payment
Please confirm the service, event date, venue, design, quantity, total price and payment terms before paying. Ask us to explain any cancellation or refund conditions that apply to your particular booking.
2. Custom and perishable items
Fresh flowers, custom bouquets, personalised arrangements and materials purchased or prepared specifically for an event may not be reusable. Refund eligibility for these items depends on the booking terms, the work already completed, supplier costs and applicable law.
3. Service issues
If you believe a confirmed service was not provided as agreed, contact us as soon as possible and describe the issue. Where helpful, provide photographs and your booking or payment details so we can review the matter and discuss an appropriate resolution.
4. Approved refunds
Where a refund is agreed or legally required, the amount and processing method will be confirmed with the customer. Processing time may depend on the payment provider or bank.
5. Non-refundable costs
Reasonable, documented costs already incurred for special-order flowers, customised items, materials or work completed may affect the amount refundable, subject to the agreed booking terms and applicable law.
6. How to request a refund
Call 6001397658 or email aislam9759@gmail.com. Include your name, booking date, service details, payment reference if available and the reason for your request.
7. Contact
Aminul Shop, Kamrup Road, Gossaigaon, Kokrajhar, Assam – 783360. Phone: 6001397658. Email: aislam9759@gmail.com.